Send the Job Pack.

Required

What to attach

• Job Pack zip from Desk → Save → Save Job Pack. Name looks like JOB_20260921.zip. Holds job.json, logs, overlay, PDFs and traces.
• Desk version from Help / About. Public feed is 3.0.2.
• Machine ID from Help → Copy machine ID.

Optional: screenshot pack from the job window.

This page opens your mail app to cal@smartecusolutions.com.au. Attach the Job Pack zip in that window before you send. We do not pull jobs off your PC.

Name / workshop

Email

Desk version

Machine ID

Plate / job (if you have one) What broke I will attach the Job Pack zip in the email. A lone CSV is not enough. I will also attach the screenshot pack (optional).

Open email